Refund policy
Deadline
Duration: 14 days after receiving the goods
Contact: Contact us within this period
Conditions for a Return
Condition: Item must be unused and in its original packaging
Contact: Be sure to contact us before returning the item
Responsibility: We are not liable for damaged or lost items
Return Process
Approval: After contacting us, you will receive an email with instructionsShipping: Goods must arrive within 30 days after receiving approval
Refund: After inspection and confirmation of the condition, we will refund the amount
Fees: For incomplete returns, the refund will be adjusted.
Condition of Returned Items
Unused: If used or damaged, the refund amount will be reduced
Documentation: Photos of the item and packaging before shipping are recommended
Restrictions
Hazardous Materials: No return of hazardous materials or flammable liquids/gases
Battery-powered Products: Disconnect battery cables
Self-organized Return
Trackable: Use a trackable service is recommended
Responsibility: The goods remain your property until confirmed by our warehouse
Upon Receipt of Return
Notification: Email upon receipt and inspection of the return
Refund: After processing, within 5 business days
Refund Issues
Check Bank Account: In case of delay, check your own account firstContact Credit Card Company: If the refund is missing
Contact: For further issues: shop@floristik24.com
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